Build: agent systems in your stack, $15K a month.

What the rotation covers

Our shared 24/7 rotation covers the systems we build with you, with response terms in writing. It does not replace your on-call for the rest of your stack.

Build Program adds a named person on call around the clock as your backup.

When Build makes sense

When triage agents, runbooks, observability and review gates need building and running. Build is $15,000 a month for up to 5 processes at once, with a three-month minimum ($45,000). Services touching payment, health or student records are listed in Build Plus ($25,000 a month).

What you get

Each month, pick up to 5 business processes for us to work on. Work starts in week one. Anything not finished carries into next month’s 5.

Each one becomes a working automation in your own tools, tested on your real work and taught to your team.

You own everything we build.

What a process is

A business process is one job your team repeats, start to finish: from what starts it to a finished result you can check. For example, an alert gets triaged and routed.

Each one belongs to one team, with one owner on your side, and runs in the tools you already use. Bigger jobs are split, and you approve the list.

A process counts toward your 5 from the day work starts until it is live and your team has taken it over, or until you drop it.

What each becomes

A working automation that runs on your real work, in your own accounts, and has passed a test your owner signed off.

A person approves anything that can’t be undone. If it fails, it falls back to today’s way, and your owner can run it.

Three levels

Build comes in three levels, and each adds to the one before it. Each level has a three-month minimum term.

Build · $15,000 a month

$45,000 minimum commitment over three months. Up to 5 business processes at once.

Build Plus · $25,000 a month

$75,000 minimum commitment over three months. Up to 10 business processes at once. Adds processes that talk to your customers live or touch health, payment or student records, same-day requests, and 2 of your people trained as champions.

Build Program · $50,000 a month

$150,000 minimum commitment over three months. Up to 20 business processes at once, across departments. Adds a named person on call around the clock as your backup, one shared platform piece at a time, and an MSA, a DPA, insurance and a security review.

Quoted separately

New software products and replacing a core system are each quoted separately.

Who does the work

You work side by side with our build-with-you coaches, who ship in your stack. They build your AI systems with you and teach your team to run them. If you ever leave, the systems stay with you.

Agents work only on your systems, and a shared rotation answers pages 24/7 within response times set in writing.

What we do

We build the systems that take load off the technical lead: first-line triage agents, review assistants, runbooks, dashboards and eval suites.

We scope every agent we ship: which repositories and services it may reach, which tools it may call, what it logs, and when it must stop and escalate to a person.

We share the pager. A shared 24/7 rotation answers pages for what we build, within response times set in writing, and hands incidents back with notes your engineers can learn from.

How an engagement runs

Frame: with you, we use the Of One method to agree on outcomes, constraints and the order of work.

Ship: small pieces go live early behind the same review rules your team uses, each checked against numbers captured before it launched.

Hand over: every system comes with a runbook and an owner on your side.

Swap: when a better or cheaper model arrives, we rerun the evals and change the part without rebuilding the process.

Who it fits

Revenue-generating companies with production systems, where the technical lead is still the backstop and wants people who build with them, not around them.

Where to start

Not sure where to start? Start with a Consult block ($2,000).